Legal / Contact
Contact
How to reach us, and what to include so the first reply is a useful one.
Version 1.3 · last updated 2 October 2026
Email is the channel
| For | Write to | What to include |
|---|---|---|
| Support, billing, limits, documents | support@topbilling.in | The tb_req_ request id, or the order id for a payment question |
| A formal complaint | grievance@topbilling.in | What happened, when, and what you want done — see the Grievance Redressal Policy |
| A security vulnerability | support@topbilling.in with "security" in the subject | Steps to reproduce — see the Responsible Disclosure Policy |
| Abuse of the Service by someone else | support@topbilling.in with "abuse" in the subject | What you saw, and any request ids |
| Privacy rights, or registering a nomination | support@topbilling.in | Write from the address on your account so that we can identify you |
We answer Monday to Friday, 10:00–18:00 IST, excluding public holidays in Tamil Nadu. There is no telephone line: a one-person business cannot staff a phone honestly, and email leaves both of us a record. Never send an API key, a password or a card number by email — we will never ask for one.
Postal address
VD Enterprises, No. 102, Kudiyana Theru, Melapoovanur, Needamangalam, Kalacheri, Tiruvarur District, Tamil Nadu 612803, India
Post is read, but it is the slowest way to reach us. Anything time-sensitive should come by email.
Response targets
The target for each kind of request is in the Service Level and Support Policy. A grievance is acknowledged within 24 hours, whatever the day.
Other documents
- Terms of Service — The agreement between you and VD Enterprises for using Top Billing.
- Acceptable Use Policy — What you may not do with the Service, and what happens if you do.
- Privacy Policy — What personal data we process, why, where it goes, how long we keep it, and your rights.
- Cookie Policy — The only cookies we set are the ones that keep you signed in.
- Data Processing Addendum — The processor terms that apply when you route personal data you are responsible for through the Service.
- Sub-processors — Every third party that processes data on our behalf, what for, and where.
- Credits, Refunds and Cancellation Policy — How prepaid credits work, what is charged, and when money comes back.
- Service Delivery Policy — Nothing is shipped. What you buy is available within minutes, and usually at once.
- Referral Programme Terms — Invite someone, and when they top up you get credits. The exact rules.
- Service Level and Support Policy — What we aim for on availability and response, stated as targets rather than promises.
- Grievance Redressal Policy — How to complain, what we must do about it, and where to go if we fail you.
- Responsible Disclosure Policy — Report a vulnerability in good faith and we will not come after you.
- About and business details — The registered identity behind Top Billing, as the e-commerce disclosure rules expect.