Legal / Service Delivery Policy
Service Delivery Policy
Nothing is shipped. What you buy is available within minutes, and usually at once.
Version 1.3 · last updated 2 October 2026
Top Billing is an online service. There is no physical product, no shipment, no courier and no delivery charge, and we never need a delivery address — only a billing address for the tax invoice.
What is delivered, and when
| What you did | What arrives | When |
|---|---|---|
| Bought credits | The credits appear in your project wallet and the balance updates. | Within seconds of the payment gateway confirming the payment; at most a few minutes |
| Created an API key | The key is displayed once and works immediately across the gateway. | Immediately |
| Sent a request | The response streams back, and the charge appears in your usage. | Immediately |
| Paid | A tax invoice on the Billing page and a receipt by email. | Within minutes |
If credits do not appear
A background job reconciles every pending order against the payment gateway, so a payment that succeeded while your browser was closed still lands. That normally completes within 15 minutes and always within 24 hours. If money left your bank and no credits arrived after that, write to support@topbilling.in with the order id and the bank reference; we will reconcile or refund under section 5 of the Credits Policy.
Availability
The API is available around the clock; the Service Level and Support Policy sets out the targets, and current conditions are on the status page. Support is answered Monday to Friday, 10:00–18:00 IST, excluding public holidays in Tamil Nadu.
Other documents
- Terms of Service — The agreement between you and VD Enterprises for using Top Billing.
- Acceptable Use Policy — What you may not do with the Service, and what happens if you do.
- Privacy Policy — What personal data we process, why, where it goes, how long we keep it, and your rights.
- Cookie Policy — The only cookies we set are the ones that keep you signed in.
- Data Processing Addendum — The processor terms that apply when you route personal data you are responsible for through the Service.
- Sub-processors — Every third party that processes data on our behalf, what for, and where.
- Credits, Refunds and Cancellation Policy — How prepaid credits work, what is charged, and when money comes back.
- Referral Programme Terms — Invite someone, and when they top up you get credits. The exact rules.
- Service Level and Support Policy — What we aim for on availability and response, stated as targets rather than promises.
- Grievance Redressal Policy — How to complain, what we must do about it, and where to go if we fail you.
- Responsible Disclosure Policy — Report a vulnerability in good faith and we will not come after you.
- About and business details — The registered identity behind Top Billing, as the e-commerce disclosure rules expect.
- Contact — How to reach us, and what to include so the first reply is a useful one.